Shipping and Returns

At Pomelli Designs, our shipping is fast, cheap, and easy!

No changes, corrections or cancellations are allowed after your order has been submitted to the shipping department.

Standard Shipping within Ontario and Quebec:

Free ground shipping for all orders over $100.00 with orders under $100.00 shipping for $10.50.
All “in stock” Standard Shipping orders will ship with 24 – 48 hours after received (Monday – Friday).

Guaranteed Express Shipping outside of Ontario and Quebec:

2nd Day Delivery: $19.00 per order for Eastern Canada Shipping Zone *
$39.00 per order for Western Canada Shipping Zone *

Next Day Delivery: $59.00 per order for Eastern Canada Shipping Zone *
$69.00 per order for Western Canada Shipping Zone *

(Rates apply to orders for order quantities of 100 pcs or less of cabinet hardware pulls and knobs or 10 pcs of bathroom towel bar hardware and hooks. For quantities greater, actual shipping charges will be applied.)

All “in stock” Guaranteed Express orders will receive the highest priority status and are guaranteed to ship the same day as ordered, if ordered before 2:00 pm eastern time (Monday – Friday). Orders placed after 2:00 pm will ship the next business day. If you choose the Next Day Delivery option, you will receive your order on the next business day. If you choose 2nd Day Delivery, you will receive your order on the 2nd day after your order is shipped.

Guaranteed Express Shipping Policy:
If you choose one of our Guaranteed Express Shipping services, and if we can fill your order completely from stock, we guaranteed that your order will ship the same day as placed, up until 2:00 p.m. eastern time (on business days). Orders placed after 2:00 p.m. eastern are guaranteed to ship the next business day. Orders placed on weekends and holidays will ship the next business day.

International other than Canada:

All international orders (outside Canada): Actual Shipping Charges will be applied to your order. International orders will be shipped via Canada Post Priority Mail International. The shipping charges will be indicated on your packing list when you receive your shipment. If you wish to know the shipping charges in advance of the shipment, please make a comment on your order or send us an email requesting notification of the shipping charges.

We ship to any address in the world.

(Rates apply to orders for order quantities of 100 pcs or less of cabinet hardware pulls and knobs or 10 pcs of bathroom towel bar hardware and hooks. For quantities greater, actual shipping charges will be applied.)

Return Policy:

Customers may return items up to 60 days after purchase for credit. You will be credited the full amount minus the applicable restocking charges and exceptions listed below. Customers will not be credited for applicable shipping charges and customers are responsible for return shipping costs. Returned items must be in their original undamaged condition to qualify for credit.

Items returned within 30 days of purchase will incur a 15% restocking fee.

Items returned between 31 and 60 days of purchase will incur a 25% restocking fee.

Items returned after 60 days will not be credited.

Orders will be shipped by either UPS or Dicom.

Thank you for shopping at Pomelli Designs!

Order by Phone
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ORDER BY PHONE
Phone: +1 877 489 3351

CONTACT US

Address:7250 Keele St. Unit 280,
Concord, ON L4K 1Z8
Toll Free: +1 877 489 3351
Local:     +1 647 341 7030
Email: info@pomellidesigns.com

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