Frequently Asked Questions
Where can I buy Pomelli Designs?
You can purchase Pomelli Designs directly from our website or by visiting our ever growing showroom locations. We directly support our product sales and service through our knowledgeable customer care staff. Please use our Where to Buy section of our web site to select the nearest showroom of Pomelli Designs products that meets your needs.
How do I set up an account with Pomelli Designs?
Pomelli Designs is sold directly to our customers. If you are a trades person please contact us directly to establish a trade account and discount for on-line purchases.
How can I submit my information in order to be updated with new literature?
If you have a specific request, please use the Contact us link found on our homepage, fill out all information and list your request. If you would like to follow us and receive updates on new products please simply subscribe to our new letter listed on our home page.
How can I order a sample of a decorative hardware item?
For your convenience you may purchase 1 sample of up to 7 different pieces of decorative hardware. Please fill out the Contact Us information with your request and we will respond within 1 business day.
Where can I see Pomelli Designs on display?
Our products are displayed at our ever growing showroom locations. Our Where to Buy tool will help you find the showroom location which best meets your needs.
How can I find out if a specific item is available in a different finish?
Click on the Search Engine link on our homepage. This allows you to search all items by any finish code that Pomelli Designs offers. Alternatively you can type in the product code without the finish code and see all the finishes for that specific product.
Can I purchase an item in any quantity?
Yes. Pomelli Designs offers all items in any quantity.
Do your products come with screws and what length are they?
Yes, all our products include screws that are of imperial thread 8-32 x 1”. Screws are sealed separately in the polybag to protect the handle from damage during transport and handling.
What is the best way to care for my product?
When necessary, our decorative hardware is best cleaned with warm water, mild soap, and a soft cloth. WARNING: DO NOT USE ABRASIVE CLEANING PRODUCTS