Frequently Asked Questions

QUESTION:
Where can I buy Pomelli Designs ?

ANSWER:
You can purchase Pomelli Designs from Kitchen and Bath Dealers / Manufacturers and through a North American network of wholesale Distributors. Sales of our products is supported through an exclusive network of Canadian and American wholesale distributors who partner with local kitchen and bath dealers and custom kitchen cabinet manufacturers. We work with these partners to provide hardware for a wide range of needs, specialized product knowledge, and more local service. Please use our Where to Buy section of our web site to select the nearest provider of Pomelli Designs products that meets your needs.

QUESTION:
How do I set up an account with Pomelli Designs ?

ANSWER:
Pomelli Designs is sold through a network North American Exclusive Wholesale Distributors.

QUESTION:
How can I submit my information in order to be updated with new literature?

ANSWER:
If you have a specific request, please use the Contact Us link found on our homepage, fill out all information and list your request. If you are an Industry Professional you may sign up as a Registered User and you will be automatically notified via email of new products and literature available to you. We will store your information and send any new literature to you when it becomes available.

QUESTION:
How can I order a sample of a decorative hardware item?

ANSWER:
For your convenience you may purchase 1 sample of up to 7 different pieces of decorative hardware. Please fill out the Contact Us information with your request and we will respond within 1 business day.

(click here to go to the Contact Us form).

QUESTION:
Where can I see Pomelli Designs on display?

ANSWER:
Our products are displayed at our Partners locations. Our Where to Buy tool will help you find the Partner location which best meets your needs.

QUESTION:
How can I find out if a specific item is available in a different finish?

ANSWER:
Click on the Search Engine link on our homepage. This allows you to search all items by any finish code that Pomelli Designs offers. Alternatively you can type in the product code without the finish code and see all the finishes for that specific product.

QUESTION:
What do I do if a distributor does not have an item in stock?

ANSWER:
Pomelli Designs stocks all items in its North American Distribution Center in Toronto, Canada and fills all orders within 24 hours of receipt. Our Distributors will arrange for your order to be shipped to their location or even directly to your business or home if the product is urgently needed.

QUESTION:
Can I purchase an item in any quantity?

ANSWER:
Yes. Pomelli Designs offers all items in any quantity.

QUESTION:
Why does Pomelli Designs work with a network of Distributors?

ANSWER:
There are a number of benefits that Pomelli Designs Distributors produce. These benefits include the opportunity to buy a broader selection of hardware other than knobs and pulls from a single source, reduce freight charges and shorten delivery times, and opportunities to receive advice from and ask face-to-face questions with Industry Professionals about Pomelli Designs and our products.

QUESTION:
Do your products come with screws and what length are they?

ANSWER:
Yes, all our products include screws that are of imperial thread 8-32 x 1”. Screws are sealed separately in the polybag to protect the handle from damage during transport and handling.

QUESTION:
What is the best way to care for my product?

ANSWER:
When necessary, our decorative hardware is best cleaned with warm water, mild soap, and a soft cloth. WARNING: DO NOT USE ABRASIVE CLEANING PRODUCTS

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